TERMS OF SERVICE

01 ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your country or place of residence, or that you are the age of majority and have consented to allow any of your minor dependants to use the Services on devices you own, purchase, or manage.

To use the Services, including browsing our online store or purchasing any product or service we offer, you may be asked to provide information such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide it.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.

02 OUR PRODUCTS

We make every reasonable effort to present our products and services accurately. However, colours and product appearance may differ from what you see on your screen because of your device, display settings, or configuration.

We do not warrant that the appearance or quality of a product or service you purchase will meet your expectations or be identical to how it is depicted online.

Product descriptions may change at any time without notice at our sole discretion. We may discontinue any product at any time and may limit quantities offered to any person, geographic region, or jurisdiction on a case-by-case basis.

03 ORDERS

When you place an order, you make an offer to purchase. OFFSURGE may accept or decline your order for any lawful reason at its discretion. Your order is not accepted until OFFSURGE confirms acceptance, and we must receive and process payment before acceptance.

Please review your order carefully before submitting it, as OFFSURGE may be unable to accommodate cancellation requests after acceptance. If we decline, change, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number supplied with the order.

Purchases are eligible for return or exchange only in accordance with our Returns & Refunds Policy and applicable law.

You represent and warrant that your purchases are for personal or household use and not for commercial resale or export.

04 PRICES AND BILLING

Prices, discounts, and promotions may change without notice. The price charged will be the price in effect when the order is placed and will appear in your order confirmation. Unless expressly stated otherwise, displayed prices do not include shipping, handling, customs, import charges, or other applicable charges. Taxes will be handled as required by applicable law.

Prices displayed in our online store may differ from prices offered through other stores or third parties. Promotions may be governed by separate terms. If promotion terms conflict with these Terms, the promotion terms will govern for that promotion.

You agree to provide current, complete, and accurate purchase, payment, and account information and to update it promptly so we can complete transactions and contact you as needed.

You represent and warrant that the payment information you provide is true, correct, and complete; that you are authorised to use the selected payment method; and that you will pay all charges incurred at the displayed prices, including shipping and any applicable taxes or fees.

05 SHIPPING AND DELIVERY

Delivery times are estimates and are not guaranteed. To the extent permitted by applicable law, we are not responsible for delays caused by carriers, customs processing, inaccurate delivery information, or events outside our reasonable control.

Shipping options, charges, delivery areas, order inspection rules, and other delivery conditions are described in our Shipping & Delivery Policy. Risk of loss passes as provided by applicable law and the relevant delivery terms.

06 INTELLECTUAL PROPERTY

The Services—including trademarks, brand elements, text, displays, images, graphics, product reviews, video, audio, and their design, selection, and arrangement—are owned by OFFSURGE, its affiliates, or its licensors and are protected by the intellectual property laws of Egypt and other applicable jurisdictions.

These Terms allow you to use the Services only for personal, non-commercial purposes. Without our prior written consent, you must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit material from the Services except as permitted by applicable law.

Nothing in these Terms grants you a licence or other right under any patent, trademark, copyright, or other intellectual property belonging to OFFSURGE or any third party. All rights not expressly granted are reserved by OFFSURGE.

OFFSURGE names, logos, product and service names, designs, and slogans are trademarks of OFFSURGE or its affiliates or licensors and may not be used without prior written permission. Other names, logos, product and service names, designs, and slogans appearing through the Services belong to their respective owners.

07 OPTIONAL TOOLS

We may provide access to tools offered by third parties that we do not monitor, control, or operate.

To the fullest extent permitted by applicable law, access to these tools is provided “as is” and “as available,” without warranties, representations, conditions, or endorsement. OFFSURGE is not responsible for loss arising from your use of an optional third-party tool.

Your use of optional tools is at your discretion. You should review and accept the terms of the relevant third-party provider before using them.

New features, tools, and resources offered through the Services will also form part of the Services and will be subject to these Terms.

08 THIRD-PARTY LINKS

The Services may contain materials, links, or embedded functionality supplied or operated by third parties. We are not responsible for examining or evaluating their content, accuracy, availability, or practices. If you leave the Services to access third-party materials or websites, you do so at your own risk.

To the fullest extent permitted by law, we are not liable for harm or damage connected with third-party websites or with products, services, resources, or content obtained through them. Review the third party’s policies before engaging in a transaction. Questions or claims concerning third-party products or services should be directed to that third party.

09 PRIVACY

Personal information collected through the Services is handled according to our Privacy Policy and applicable data-protection law.

To operate and improve the Services, we may use service providers that process information on our behalf, including providers of website hosting, payments, analytics, customer support, fulfilment, and delivery. Information may be processed in countries other than the country where you live, subject to appropriate safeguards and applicable law.

Please review our Privacy Policy for details about the information we collect, why we collect it, how it is used and shared, how long it is retained, and the rights available to you.

10 FEEDBACK

If you submit, upload, post, email, or otherwise transmit ideas, suggestions, reviews, proposals, plans, or other content (“Feedback”), you grant OFFSURGE a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute, and display that Feedback in any medium for any lawful purpose, including operating, evaluating, improving, and promoting the Services.

You represent and warrant that you own or have all necessary rights to your Feedback; that you have disclosed any compensation or incentive connected with it; and that the Feedback complies with these Terms.

We have no obligation to keep Feedback confidential, pay compensation for it, or respond to it. We may monitor, edit, or remove Feedback that we reasonably consider unlawful, offensive, threatening, defamatory, obscene, infringing, or otherwise objectionable.

Your Feedback must not violate any third party’s copyright, trademark, privacy, personality, or other rights; contain unlawful, abusive, or obscene material; contain malware; or mislead us or others about its origin. You are responsible for your Feedback and its accuracy.

11 ERRORS, INACCURACIES AND OMISSIONS

Information within the Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability. We may correct errors, update information, or cancel affected orders at any time, including after an order is submitted, subject to applicable law.

12 PROHIBITED USES

You may access and use the Services only for lawful purposes. You must not use the Services, directly or indirectly:

• For an unlawful, fraudulent, or malicious purpose, or in violation of applicable laws or regulations.
• To infringe our intellectual property rights or the rights of another person.
• To harass, abuse, insult, harm, defame, intimidate, or discriminate against any person.
• To transmit false or misleading information or material that does not comply with these Terms.
• To send unsolicited advertising, junk mail, chain letters, spam, or similar solicitations.
• To impersonate another person or entity or misrepresent your identity or affiliation.
• To engage in conduct that restricts another person’s use of the Services, harms OFFSURGE or its users, or exposes them to liability.

You also agree not to upload malware; copy, extract, sell, resell, or exploit any portion of the Services; collect or track another person’s information without lawful authority; phish or pretext; use robots, scrapers, automated extraction tools, autonomous agents, or similar means to access the Services without our written permission; or interfere with or bypass security, access controls, robot-exclusion measures, or other technical restrictions.

We may suspend, disable, or terminate access if we reasonably determine that you have violated these Terms.

13 AUTOMATED AGENTS

This section applies if you use or deploy software or a service that takes autonomous or semi-autonomous action on behalf of a person or entity (an “Agent”) to access or interact with the Services.

An Agent may access the Services only when permitted by us, must identify itself accurately, and must comply with these Terms and any technical requirements we publish. An Agent must not conceal its automated nature, imitate human behaviour to evade controls, complete or bypass CAPTCHAs, or circumvent measures intended to block, limit, or control automated access.

We may use technical measures to limit or prevent automated access to the Services.

14 TERMINATION

We may terminate this agreement or suspend or terminate your access to all or part of the Services when permitted by applicable law. You remain responsible for amounts due up to and including the termination date.

Provisions that by their nature should survive termination will remain effective, including provisions concerning intellectual property, Feedback, disclaimers, limitations of liability, indemnification, severability, governing law, privacy, and amounts owed.

15 DISCLAIMER OF WARRANTIES

Information presented through the Services is provided for general information. We do not warrant that it is accurate, complete, or useful. Any reliance on it is at your own risk, subject to rights that cannot lawfully be excluded.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT AS EXPRESSLY STATED BY OFFSURGE, THE SERVICES AND PRODUCTS OFFERED THROUGH THEM ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL ALWAYS BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

Some jurisdictions limit the exclusion of implied warranties, so parts of this section may not apply to you. Nothing in these Terms excludes any warranty, right, or remedy that cannot be excluded under applicable consumer-protection law.

16 LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OFFSURGE AND ITS AFFILIATES, PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL LOSS, INCLUDING LOST PROFITS, REVENUE, SAVINGS, DATA, OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR PRODUCTS OBTAINED THROUGH THEM, WHETHER THE CLAIM IS BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANOTHER LEGAL THEORY, EVEN IF ADVISED THAT SUCH LOSS MAY OCCUR.

This limitation does not apply to liability that cannot legally be limited or excluded, including any mandatory rights available under applicable consumer-protection law.

17 INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless OFFSURGE and its affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, damages, liabilities, and reasonable legal fees arising from your material breach of these Terms, violation of law or third-party rights, or unlawful misuse of the Services.

We will give reasonable notice of an indemnifiable claim. A delay in notice will not relieve you of your obligations unless it materially prejudices your defence. We may control the defence and settlement at your expense, including the choice of counsel, but will not agree to a settlement imposing non-monetary obligations on you without your reasonable consent. You agree to cooperate in the defence of the claim.

18 SEVERABILITY

If any provision of these Terms is found unlawful, void, or unenforceable, it will be enforced to the fullest extent permitted by law and the unenforceable portion will be treated as severed. The validity and enforceability of the remaining provisions will not be affected.

19 WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision under these Terms does not waive that right or provision.

These Terms and the policies or operating rules posted by OFFSURGE in relation to the Services form the entire agreement between you and OFFSURGE regarding your use of the Services and replace prior or contemporaneous agreements, communications, and proposals concerning that subject.

Any ambiguity in these Terms will not automatically be interpreted against the party that drafted them.

20 ASSIGNMENT

You may not delegate, transfer, or assign these Terms or your rights or obligations under them without our prior written consent. An attempted assignment that does not comply with this section is void. We may transfer, assign, or delegate these Terms and our rights and obligations as permitted by applicable law.

21 GOVERNING LAW

These Terms and any separate agreement through which OFFSURGE provides Services are governed by the laws of the Arab Republic of Egypt, without limiting any mandatory consumer rights that apply to you.

To the extent permitted by applicable law, the competent courts of Egypt will have jurisdiction over disputes arising from or relating to these Terms or the Services.

22 HEADINGS

Headings are included for convenience only and do not limit or otherwise affect these Terms.

23 CHANGES TO THESE TERMS

You can review the current version of these Terms on this page.

We may update, change, or replace these Terms by posting the revised version on our website. Where required by applicable law, we will give notice of material changes and state when they become effective. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.