FAQs

OFFSURGE Gift Cards can be redeemed exclusively on our official website.

Redeeming a Gift Card

Redeeming your OFFSURGE Gift Card is simple:

1. Add your items to the cart and proceed to checkout.
2. During the payment step, enter your Gift Card code.
3. Click Apply to redeem the balance.

If you have more than one gift card, you can enter each code separately during checkout.

Gift Card Rules & Conditions

• Gift Cards are non-transferable, non-refundable, and cannot be exchanged for cash.
• Lost or stolen Gift Cards cannot be replaced.
• Gift Cards must be valid at the time of checkout to complete your order.
• Orders paid with Gift Cards are subject to applicable taxes and shipping fees.
• Refunds for orders paid with a Gift Card will be issued as store credit.

If you have questions about Gift Cards, please contact our support team.

OFFSURGE products are designed with quality and longevity in mind. To maintain the look and feel of your items, we recommend the following care guidelines:

• Avoid contact with harsh chemicals, perfumes, and oils.
• Follow the care label instructions on each garment.
• Wash similar colors together and avoid excessive heat.
• Do not use abrasive cleaning products.

Proper care helps preserve fabric quality and fit over time.

Sustainability & Responsibility

At OFFSURGE, sustainability is an ongoing journey. We aim to reduce waste, improve material choices, and operate responsibly wherever possible. Our approach focuses on durability, thoughtful design, and minimizing environmental impact.

Recycling & End-of-Life Products

We encourage customers to responsibly recycle or donate pre-loved OFFSURGE items whenever possible. Local recycling facilities can provide guidance based on your location.

• OFFSURGE offers a 14-day return window starting from the date you receive your order.
• Items must be returned in original condition, unworn, unused, unwashed, with original tags and packaging.
• OFFSURGE does not currently offer online exchanges.
• If you need a different size, color, or item, you can return the original item and place a new order.
• A flat return shipping fee of EGP 85 will be deducted from the refund.
• Original shipping fees are non-refundable.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products meet OFFSURGE standards for quality, value, and consistency.

If you have questions or need assistance, our team is here to help. WhatsApp is the fastest support channel.