Tracking Your Order

The most efficient way to monitor your shipment is through our Order Tracking portal.

• • Guest Checkout: If you placed an order without an account, simply enter your order number with your email address or the tracking number you have received by email / Whatsapp to view your status.

• Members: Log in to your account to view your complete order history and real-time updates.

Please Note: Once your order ships, a tracking number will be provided. It may take up to 48 hours for the carrier to update their system with the initial scan.

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Stay Informed

To ensure you receive our updates, please add our official email (noreply@offsurge.com) to your "Safe Senders" list. You will receive the following notifications:

• Order Confirmation: Sent immediately to confirm we have received your request. This includes your unique order number.

• Shipment Confirmation: Sent once your items leave our warehouse. If your order contains multiple pieces, they may ship separately; you will receive a tracking link for each package.

• Important Updates: If there is an issue with your shipping address or order processing, we will contact you immediately via email or phone to resolve the matter.

Need further assistance? If you receive an alert regarding an order issue, please contact our support team immediately so we can prioritize your shipment.